DELIVERY AND RETURNS

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DELIVERY INFORMATION:

  • Worldwide Shipping: We ship to customers all over the world!
  • Shipping Fees, Taxes, and Duties: Delivery fees, taxes, and any applicable duties will be calculated at checkout based on your location. Please note that you will be responsible for any additional customs fees or import duties for international shipments.
  • Order Processing Time: All orders are processed within 1-3 business days of order confirmation. Orders placed on weekends or public holidays will be processed the next business day.
  • Tracking Your Order: Once your order has been shipped, you will receive a tracking code via email. All orders are shipped with a tracked delivery service, so you can follow the progress of your package closely until it arrives.
  • Shipping Origin: All orders are shipped from our warehouse in Dubai. Shipping times will vary depending on your location, but you can track your order in real-time via the tracking code provided.

RETURNS OR EXCHANGES:

 

We want you to love what you ordered, so please carefully review our policy before making a purchase:

  • No Returns or Exchanges (Except for Faulty Items): Due to the nature of our small business, we are unable to accept returns or exchanges. Please double-check your order before purchasing, as we cannot accommodate size exchanges or change of mind unless the item is faulty.
  • Exchanges for Size: Exchanges for size are possible strictly at the customer's cost. If you need to exchange for a different size, you will be responsible for both the return shipping cost and the shipping cost for the replacement item. We strongly recommend carefully reviewing our size guide on each product page to ensure you select the right size. If you have any questions about sizing, please reach out to us before completing your order.
  • Size Guide: To ensure you select the correct size, we strongly encourage you to carefully review our size guide on each product page before making a purchase. If you have any questions about sizing, feel free to reach out to us before completing your order.
  • Customer Satisfaction: While we cannot accept returns, customer satisfaction is our top priority. If you have any concerns or questions about your order, don’t hesitate to email us at customerservice@peurderien.com. We will do our best to assist you and ensure you are happy with your purchase!

 

Important Notes:

  • Please ensure all your details, including size and shipping address, are correct before placing your order, as we cannot accept returns for size-related issues or incorrect orders.

We appreciate your understanding as a small business, and we’re here to ensure you have a positive experience with us.

 

If you have any further questions, please feel free to contact us at customerservice@peurderien.com.

 

Thank you for supporting our brand, and we look forward to serving you!